Frequently asked questions

We are constantly trying to improve our software. If you can't find an answer, you can open a ticket on our Github (link at the top)

About the license

No. With the new Znote AI Cloud, you can use AI out-of-the-box by purchasing a pack of requests — no external account or API key required.

Each pack includes a number of AI queries you can use to chat, summarize, write, or generate content inside your notes. It’s a one-time purchase, not a subscription.

Yes! If you prefer, you can connect your own provider (OpenAI, Claude, DeepSeek, Ollama…). The AI Cloud is just an easier way to get started quickly.

A popup will let you know your credits are exhausted. You can then either:
  • - Buy a new recharge pack, or
  • - Switch to your own API key if you have one.

You have two options:
  • - Buy the basic Znote license, and connect your own API key
  • - Or get the Znote license + AI request pack bundle for a simpler onboarding experience

The Znote AI Cloud runs on secure external servers to ensure performance. If you prefer fully local AI, you can connect Ollama (e.g., LLaMA, Mistral…) on your own machine.

No. Znote offers one-time pricing for both the app and AI packs. No forced recurring payments.

You can see your remaining credits in the app’s settings under AI Usage.
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